The customer describes the difficulty
down arrow
The therapist looks into the methods
The customer unsuccessfully tired to solve the difficulty
down arrow
The therapist identifies and defines the problem,
which is usually one of:
4 arrows
Be spontaneous paradox Attempt to reach an understanding by arguing An attempt to create rapport by creating a distance Attempt to cancel a risk that is inevitable
4 arrows
Selecting the solution most desired for the customer
down arrow
Proposing the alternate solution
4 arrows
Temporarily stopping the unsuccessful methods פתרון הפוך (180 מעלות) מהפתרון הלא מוצלח הגזמת הפתרון הקיים
down arrow
Implementation of the solution for the customer