To summarize this section we can present the various steps of focused problem -solving brief therapy in the form of general guidelines:
– First, try to stop the non-efficient solution taken by the customer. Typically, this is done by trying to influence the client to act or think differently about the problem.
– Second, pay attention at the initial interview, in particular, to two areas:
a. How the customer is trying to act, in relation to his difficulty, in order to decide what ways to avoid and what ways to take;
b. How the customer explains the problem, so you can connect to his “language” and adjust the influence of the therapist on the intervention process.
c. “Wrap” the proposed solution so that the customer will accept it. A solution, however good it may be, is not the solution if it is rejected by the customer.